Service Scope and Usage
Understanding cross-border routes and VPN clients
The Roles of Accounts, Subscriptions and Connections
VPNAudio provides subscriptions for international access and network acceleration, with coverage across 100+ countries and 230+ routes. Connecting is not as simple as opening a webpage: first, manage your account and plan in the user panel, then give your subscription to a client on your device. The client reads the route configuration, establishes a connection and uses your local settings to decide which requests go through the selected route. The panel, subscription and client are connected, but each has a different role.
Your account identifies your plan and orders. Your subscription provides connection settings to the client. A node is a specific entry point available in those settings. Think of them as a project file, a track list and an individual audio track: having a complete list does not mean a track is playing, and seeing an import confirmation in the client does not mean the target app is using that route. Check each state separately during setup to avoid troubleshooting the wrong part later.
A subscription is not a URL to share publicly or an ordinary download link. Anyone with its contents may be able to access connection settings, so treat it as account information. Your panel password and subscription URL serve different purposes; never enter your password in the subscription field when importing into a client. If an interface asks you to paste a configuration, make sure it belongs to the client you intend to use, not an unfamiliar website.
Route Types Describe the Path, Not the Result
This guide covers IEPL dedicated lines, relay routes and direct connections. An IEPL dedicated line uses a dedicated cross-border transmission path; a relay route forwards requests through an intermediate entry point; a direct connection avoids that intermediate relay. These labels describe how a route is arranged, but they do not tell you how fast a particular connection will be, whether a website will be accessible or how well the route will work on your local network. Check the client entry and current route details together.
Choosing a region is about more than picking a place on a map. A platform may make decisions based on your exit region, account, content rights and its own security checks. Routes in the same region can also follow different paths. Opening a regular webpage only shows that some requests succeeded; it does not prove every app will work. Define the task you need to complete, then test it directly. This is more useful than repeatedly switching regions.
In this guide, region and route-type labels are illustrative configuration details, not live measurements. See the Servers page for region examples and more information about route types. If the current list in your panel differs from an example in this article, use the options currently available to your account. There is no need to install extra tools to find a matching example, and the order shown in an old screenshot is not a fixed promise.
Device Support, Privacy and Your Responsibilities
The service supports Windows / macOS / iOS / Android / Linux, with unlimited simultaneous devices. You can use it across devices, but each one needs its own client installation, subscription import and connection check. Network handling differs between operating systems, so a successful desktop test does not replace a mobile test. If one device loses its connection after waking from sleep, that alone does not mean your entire account has a problem.
Not keeping activity logs is part of the service’s privacy policy; read the Privacy Policy for details. It does not prevent websites from identifying an account you have signed into, and it does not replace browser permissions, device security or account protection. A website may still process your activity based on your account there, so do not treat a VPN connection as a promise to hide your identity at the application level.
When using international routes, follow the laws that apply where you are and the terms of your target services. The client handles the transmission of network requests; it does not grant content rights, open accounts or qualify you for paid services. Before you begin, have a working VPNAudio account, an internet-connected device and a target app ready to test. Keep a record of your existing network settings so you can restore a known working setup if anything conflicts.
Billing and Data Usage
Choose a Monthly Plan or Data Package
Understand Monthly Resets and Usage
Monthly plans suit ongoing use when you want to manage data by the month. Available plans are ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets monthly on your activation date, not on a fixed calendar schedule. To check when your balance resets, look at the details in your account. The start of a new calendar month does not necessarily mean your data has reset.
Data packages are used until depleted and never expire. Options are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. The main difference from a monthly plan is how data is consumed—not that a package is automatically a better choice just because it sounds more flexible. A data package may suit irregular use; for frequent, ongoing access, compare monthly billing with your actual needs.
Do not estimate data usage by counting how many webpages you open. Video, file syncing, app updates and text-heavy browsing use very different amounts of data, and background tasks may continue to send requests. Look at the types of tasks you actually do before choosing a data allowance; broad labels like “work” or “entertainment” are less useful. Unlimited simultaneous devices does not mean unlimited data, so keep an eye on your account usage when using multiple devices.
| Type | Price | Included Data | Usage Rules |
|---|---|---|---|
| Monthly Plan | ¥9.9/month | 60GB | Resets monthly on your activation date |
| Monthly Plan | ¥18/month | 250GB | Resets monthly on your activation date |
| Monthly Plan | ¥28/month | 500GB | Resets monthly on your activation date |
| Data Package | ¥158 | 300GB | Used until depleted; never expires |
| Data Package | ¥358 | 1000GB | Used until depleted; never expires |
| Data Package | ¥658 | 3000GB | Used until depleted; never expires |
Choose an allowance based on what you do
If you mainly use the service for text collaboration, research and light browsing, a lower data allowance can help you learn your usage habits. If you often transfer media, sync to the cloud or stream video, pay close attention to how much of your usage those tasks account for. This guide does not estimate how long an allowance will last: encoding, resolution, file size and background activity all affect usage, so a single conversion could be misleading.
Once you start using the service, note changes in your account usage alongside the main tasks running at the time. If data keeps being used after you close the app in the foreground, check cloud storage, system updates and other devices before assuming the usage report is wrong. Client-side statistics and account balances may use different methods or update at different times. Use the user panel as the source of truth for your plan; local statistics can help identify which task is transferring data.
Your habits matter when choosing an allowance. If you regularly switch between devices, assess the combined usage across all of them. If you connect only occasionally, distinguish infrequent connections from sessions that transfer a lot of data. The same connection frequency can result in very different usage. Match your tasks to your data consumption to make informed adjustments later.
Upgrades, Payments and Refunds
If you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. Do not assume this means extra data, a fixed extension or a new full billing cycle. Read the order page before confirming a change. If you are considering both a monthly plan and a data package, do not assume they combine in a particular order. Check how the change affects your current account in the panel, and contact support if needed.
Accepted payment methods are Alipay / WeChat Pay / USDT. Before paying, make sure the plan name, billing method, order total and payment page all match, especially when choosing between a monthly plan and a data package. See the Plans and Pricing page for full pricing details. This guide explains the rules; always verify the current order before placing it.
The service offers a 30-day no-questions-asked refund policy. See the Refund Policy for eligibility and instructions. The refund policy is no reason to overlook your order details; keep your payment confirmation and order records. If your benefits have not updated, check the order status first. Do not pay for the same order again to try to fix it, and do not delete an order just because your payment app shows a charge.
Linking Your Account and Order
Create an Account and Check Your Order
Create an Account You Can Manage
VPNAudio does not require an email address. Create an account with a username and password. Go to the user panel account page, then fill in and submit the information requested. Choose a username you can recognize and a password you do not reuse on other sites. Save your account details in a trusted password manager or another secure place; do not rely on your browser to remember them temporarily.
Because an email address is not required to create an account, do not assume you can recover all your login details by email. Before leaving the panel, make sure you have saved your username and password and can retrieve them when needed. On a public or borrowed device, avoid saving your password and sign out when you are done. A browser that still shows you as signed in does not make that device suitable for managing your account long term.
If you already have an account, continue using the login page; a client connection issue is not a reason to create another one. Client configuration errors, plan status problems and panel login failures are different issues. Creating duplicate accounts can split your orders across accounts, making payment records and subscription sources harder to find later.
Review the Full Order Before Paying
After signing in, go to the plans section and choose the billing method and data allowance you have decided on. At checkout, review the plan name, price and billing period or data package details one by one. If the page shows a notice about changes to your account, read it all before continuing. Do not treat an earlier summary as the complete terms of this order, and do not submit different plans in multiple windows to see what you will be charged.
Choose whichever payment method suits you from Alipay / WeChat Pay / USDT and follow the payment page instructions. The payment page may open in a different window or app from the panel. When payment is complete, return to the original panel and check the order. Confirm the signed-in account, plan and status rather than relying on the browser tab title; when switching between windows, it is easy to mistake an old order page for the new result.
If you go back, close a window or lose your connection during payment, check your order list before deciding what to do next. If an order exists but is incomplete, use the actions available for that order. If the payment result is unclear, keep the relevant records and contact support. Do not keep creating new orders or reinstall the client to address a payment issue; neither will resolve it.
Check Your Benefits After Payment
Check the order and your available benefits separately. Return to the account overview and compare the plan name, available data and status with your order, then open the subscription section. If your browser is showing an old page, refresh the panel to reload your account details. Refreshing updates what you see; it is not a reason to submit another payment.
If your payment app shows the payment as complete but the panel has not confirmed your order, save the order ID, payment result and a description of what happened. Submit them through the support ticket page for review. Focus on the order and do not include your panel password or full subscription URL. Saying which page you returned to after paying and what the order currently shows is more helpful than simply saying “it doesn’t work.”
If you still cannot see the expected option after paying, check that you are signed in to the account used for payment. Multiple accounts saved in your browser or old sessions on other devices can make it look like your benefits have disappeared. Once you confirm the account, compare the order with the overview. Do not delete account records before you know what happened, and never send your credentials to a stranger who offers to check for you.
Leave a Clear Starting Point for Future Maintenance
After setting up your account and order, keep a note of your plan type, current status and where to check the order. If you later run low on data, renew or upgrade, start by reviewing these details instead of changing routes. Account-level issues can affect multiple clients, while network settings on one device usually affect only that device. This distinction helps narrow down the cause.
Read the Terms of Service for more information about service scope and account responsibilities. If you need help, use the official support channels on the Support page. Manage your account, check orders and configure connections through their respective channels. Do not send payment details to a third party who cannot help with your order, or post a full screenshot of your account page in a public forum.
Getting and Protecting Your Configuration
Get Your Subscription and Prepare to Import It
Start in the Subscription Section of Your Account
After confirming your plan status, look for the subscription or client section in the user panel. Your subscription contains route settings for the client; it is different from the region descriptions on a marketing page. Do not use a URL from the servers page as your subscription URL or give the client your panel login page to parse. Use the link provided by your signed-in panel, and follow the details shown for your current account.
Get your client and subscription through the official panel. For Windows, macOS, Android and Linux, sign in to download a client; subscription use still depends on the benefits available to your account. For iOS, follow the requirements shown in the panel. Do not assume the same download rules apply across platforms or look for unofficial “compatible” versions on unfamiliar sites.
The panel may offer an import link or copy option for compatible clients. Read the button description first, confirm that the app about to open is the client you installed, then allow it to launch. If your system says no app can handle the link, the client may not be installed, the link may not be associated with it or the import method may not match. It does not necessarily mean your account's routes are unavailable.
Choose Between Quick Import, Manual Setup and Local Files
Quick import attempts to send your subscription to the relevant app, reducing the chance of copying errors. You still need to check that the new configuration appears in the client. A dismissed system prompt does not mean the import is complete. Open the configuration list and check the name, update result and generated nodes. If the app does not open, return to the panel and choose another method supported by your client rather than clicking repeatedly and creating duplicate configurations.
Manual import usually means creating a remote configuration in the client's configuration or subscription section, pasting in the URL copied from the panel and saving it. Check for extra instructions, spaces or line breaks, especially if you copied the text from a forwarded chat message. Give the configuration a recognizable local name if you like, but do not put your password in it. A typo in the name does not mean the subscription URL itself is invalid.
If your client supports local file imports, remember that the file may be a snapshot of the configuration at a particular time. A remote subscription can be updated later; a local copy may not reflect route changes automatically. Use a local file only if the panel provides it and your client supports it. Do not replace your existing setup with a configuration file from an unknown source, especially if you have not backed up your custom rules.
Check the Update Result—Do Not Mistake a Cached List for Success
After adding a configuration, the client usually needs to fetch and parse its contents. A successful result should include recognizable nodes or policy information, not just a configuration name in the list. If the update fails, first check that your device can access the internet and the panel is reachable, then confirm the URL source and client compatibility. Handle network retrieval errors separately from parsing errors; repeatedly switching regions will not resolve both at once.
Adding a configuration that is already there may create duplicate entries. Duplicates do not always prevent a connection, but they make it easy to select an old configuration and assume an update changed nothing. Give the configuration you are using a clear name, then remove old entries after confirming the new one works. Do not delete every configuration before testing the new one, or you will have nothing to compare it with.
Even after a successful update, check which configuration is active. Some clients separate downloading a configuration from enabling it. If the old configuration remains active after saving, your node list and rules may not have changed. Confirm the active configuration before selecting a node and connecting, so you do not blame an outdated configuration on the route itself.
Keep Each Device's Local Settings Separate
You can configure the same account on supported platforms, but each device needs its own permissions, rules and network handling settings checked. Do not copy a desktop proxy address and port directly into a mobile device, or mistake a local network address on one device for a subscription URL. The subscription provides route details; local settings determine how your device uses them. They are not interchangeable.
If you are unsure what “subscription,” “node,” “protocol” or “split tunneling” means, start with VPN Terms for Beginners, then return to this section to prepare your import. You are ready to move on when the configuration comes from a trusted source, updates successfully, is selected as the active configuration and shows routes you can choose. Check whether the connection actually works in the verification section.
Import and Permissions by Platform
Client Import Steps for Each Platform
Get a client from the user panel, then install it for your operating system. The steps below refer to features rather than specific button locations, which may vary between interfaces. Find configuration management, import your subscription, select the active configuration and route, then handle system network permissions. A successful installation does not mean you are connected.
Windows: Check the Configuration and System Proxy Separately
In your Windows client, open configuration or subscription management. Use the import option provided by the panel, or add a remote configuration and paste in your subscription. Save and update it, confirm that the client recognizes the configuration, then set it as active. If Windows asks for installation or network access permissions, check the app's source and purpose before deciding; do not automatically allow an unknown program just to save time.
After choosing a route, check the client's connection toggle and the Windows system proxy status. Some apps follow the system proxy; others have their own network settings. If a browser works but an app does not, first check whether it uses the same route. If you have other proxy tools installed, quit the ones you are not using so they do not keep changing system settings. After closing a client, make sure the system proxy is not still pointing to a local endpoint that is no longer running.
macOS: Check System Permissions and Active Configuration
Install and open the macOS client through the standard system process, making sure it came from the panel, then open configuration management. After importing, wait for the update to finish, check that the node list appears and confirm which configuration is active. macOS may ask for permission to use a network extension, VPN configuration or related feature. Read the prompt in the context of what the client is doing; not all permission prompts mean the same thing.
If the client says it is running but your app's requests are unchanged, first check whether it uses the system proxy or another network handling method. Then review the browser and target app settings. After waking from sleep or switching networks, stop and reconnect, then check that the same configuration is still selected. Do not re-import the same subscription before confirming permissions, and do not mistake a system permission denial for a failed remote route update.
iOS: Check Access Requirements and System Configuration
For iOS, follow the client access instructions in your user panel; download requirements for other platforms do not apply. Open the link provided by the panel, get the client through the system process and return to the subscription section to choose a compatible import method. If quick import does not open the app, confirm that the client is installed and the import option is compatible. Do not use an unfamiliar website to import an unknown configuration profile.
After importing, select a configuration and route in the client. On your first connection, follow the system prompt to add a VPN configuration and confirm through the device's authorization flow. A VPN status indicator means a tunnel or related network handling has been established; you still need to test the target service. For a more detailed walkthrough, see the iPhone VPN Setup Guide for Beginners, then return to this guide to check the connection.
Android: Check Background Activity as Well as Import
Get the Android client from the panel and install it as prompted by your device. If you need to allow an installation source, do so only for a file you trust. Import the subscription from the app's configuration or subscription section, check the update result, then select a route and connect. When Android asks to set up a VPN connection, check that the requesting app matches the one you are using before confirming.
If the app works in the foreground but disconnects when the screen is locked, check your system settings for background activity and battery restrictions on the client, then adjust them as needed. Do not disable every device protection feature. After switching from Wi-Fi to mobile data, test the target app again. If another VPN app is active, identify which app is handling the connection before resolving any conflicts, rather than repeatedly overwriting the current state.
Linux: Check Your Environment Before Network Handling
On Linux, choose a suitable client in the user panel based on your distribution and device. If a graphical interface is available, follow the steps for configuration management, remote subscription, update and activation. If your setup requires additional system permissions, read the client documentation first and check what those permissions are for. Do not run privileged commands from a forum without understanding them, or assume a service path from another distribution is correct for your system.
Linux desktop apps, terminal programs and background services may read different proxy settings, so a successful command does not prove that every app works. First establish a basic connection in the graphical client, then test each program you need. If something goes wrong, check the app status and error category locally. Before sharing logs, remove subscription details, credentials and personal file paths. Leave unfamiliar configuration fields unchanged rather than flattening platform-specific differences for the sake of consistency.
You are ready to move on when the current configuration has updated successfully, the selected route is recognizable and required system permissions are confirmed. Keep the default or panel-recommended basic settings for now. Test the connection in the next section before deciding whether to change how much of your network is routed through the client.
Connectivity and Troubleshooting
Test Your Connection and Find the Cause
Establish a Baseline You Can Compare Against
Before testing, pause other network handling tools, keep your current client and confirm that the device can access ordinary local network resources while disconnected. If the underlying network is not working, subscription retrieval, DNS resolution and route connections may all fail at once. Skipping this check can make one problem look like multiple broken nodes. Change only one setting at a time so you can tell what caused the result.
After connecting, check that the client is enabled, the right configuration is active and the selected route matches what you intended. Then open the target service. If your browser has an old page open, refresh it or open a new one instead of relying on content that is already displayed. A connected status in the client is only part of the picture; you still need to confirm that requests are using the expected path and that the target service allows access.
Start by opening a regular page on the target site, then test the task you actually need to do, such as signing in, submitting content or playing media you are authorized to access. Loading the homepage does not prove that every API endpoint works. On the other hand, a single site refusing access does not mean all international routes have failed. Separating “is the network connected?” from “does the service allow this action?” helps avoid unnecessary changes.
Troubleshoot by Where the Problem Occurs
If the client does not show any nodes, go back to subscription updates and check whether the configuration was retrieved and parsed successfully. If nodes appear but you cannot connect, check system permissions, the underlying network and your route selection. If the connection works but only one app fails, check whether it follows the current proxy mode and whether the service shows a specific region, account or permission message. Do not reopen your order when the issue is in the app or connection.
If multiple apps fail, disconnect, restore the underlying network and reconnect using the current configuration to see if the problem persists. If you need to try another route, first switch to a different route type in the same target region while keeping other settings unchanged. Changing the region, mode, rules and DNS settings all at once makes it hard to know what helped—even if things happen to work again—and leaves you starting from scratch next time.
| What You See | Check First | Avoid |
|---|---|---|
| Subscription update fails | Underlying network, URL source, configuration format | Repeatedly changing payment methods |
| Nodes appear but will not connect | System permissions, network handling conflicts, selected route | Changing every network setting at once |
| Browser works, app does not | App proxy settings, which rules apply | Assuming the entire account is broken |
| Target website says your region is unsupported | Exit region, app cache, platform rules | Treating a region label as permission to access |
| Network problems after disconnecting | System proxy and other network handling programs | Keeping multiple tools connected and stacking attempts |
Distinguish Route Issues from Target Platform Decisions
AI tools may check your exit region, account status and request environment. If the message comes from the platform, read it carefully to determine whether the connection failed or the platform refused to process the request. Keeping your exit region consistent helps reduce variables, but does not guarantee that the platform will accept every request. For tips on signing in and ongoing use, see ChatGPT Access and Route Selection.
Streaming services can also be affected by account region, content rights and app cache. Selecting a region in your client does not grant access to that region's catalog or any specific program. First confirm the connection works, then check the region information shown in the target app. If only one title will not play, treat that differently from a service-wide connection problem. Avoid repeatedly changing system settings to test content rights.
For video calls and remote collaboration, look at connection stability over time, not just how quickly a page loads. If a call drops, note whether the device switched networks, went to sleep or was transferring data in the background, then compare that with your route choice. Use the Remote Work Route Selection Guide to plan your tests. One successful call does not prove every network environment will work, and made-up speed test figures are no substitute for what you actually observe.
Keep Useful Evidence and Ask for Help Safely
If you still cannot find the cause, note your operating system, the client’s current status, the selected region and route type, the error message, where the problem occurred and what you have tried. Mention whether all apps are affected and whether switching to another underlying network changed anything. This helps distinguish device, route and target platform issues. Screenshots should include the full error message but hide sensitive account details, the full subscription and private payment information.
Check the FAQ for similar symptoms or include the information above in an official support ticket. Do not share your account password as troubleshooting material, and do not let a stranger remotely control your device to access your subscription. Resolving the problem means more than getting a temporary fix: you should also know which configuration and mode are in use and how to return to a working state.
Ongoing Use and Account Maintenance
Manage Your Subscription, Data and Renewal
Keep Configuration Updates Separate from Plan Renewals
Subscription updates retrieve current connection settings; renewals are account billing actions. They are not the same thing. A successful client update does not mean your plan has renewed, and a completed payment does not mean your device is using the latest configuration. For routine maintenance, check your account benefits first, then the client update status. This helps avoid changing routes repeatedly when your data is depleted or placing another order when your configuration is out of date.
Before you need the service, check that the configuration can update, especially if you have not opened the client in a while, the route list has changed noticeably or the panel says an update is needed. There is no need to keep clicking update just to get the “latest,” and an update will not necessarily fix every local setting. Keep a record of rules and modes you have changed so you can compare them with the panel's basic configuration if needed.
If an account security action changes your subscription URL, replace it on each device and confirm the new configuration works before removing the old one. Do not leave the old URL on devices you no longer use, or assume that changing a local configuration name updates the subscription. Check the URL, configuration contents and active selection separately to confirm every device is using the configuration you expect.
Understand Usage Changes and Reset Dates
Monthly plan data resets each month on your activation date. When checking your balance, also check the cycle details in the panel; do not rely on the calendar month changing. If you are planning a large transfer near a reset, check your available data first. Do not estimate based on a previous session, since background syncing and activity on other devices may have changed your account usage.
Data packages are used until depleted and never expire. “Never expires” does not mean the data cannot be used up or that you can ignore your account status. If you return after a long break, check your remaining data, current subscription and client compatibility before starting an important task. If your account has multiple benefits, follow the panel for how they are applied; this guide does not assume a fixed order for combining them.
If your data usage differs from what you expected, first check whether other devices are still connected or cloud syncing, system updates or media playback are running in the background. Pause nonessential tasks temporarily and see how the panel's usage changes. Account statistics and local client usage have different purposes; do not diagnose a billing error based on a number in a single client window. To request a review, describe your tasks and account status without uploading your full browsing history.
Review Your Order Before Renewing or Upgrading
Before opening the plans section, decide whether you want to continue your current plan, change your monthly plan or choose a data package. Current monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Even if you have used a plan before, read how this order changes your billing and benefits.
For a mid-cycle upgrade, the price difference is converted into remaining days. Follow the calculation in the panel and the order confirmation; do not convert the difference into extra data or assume it adds a fixed amount of time. If you are unsure how your current plan relates to the one you want, ask before submitting the order. If your account status has changed, do not follow an old screenshot step by step or assume another user's order result will apply to yours.
After payment, return to the account overview to check your benefits and keep the order record for reference. If you simply want to continue using the service, there is no need to delete and recreate your account to “refresh” its status. The service offers a 30-day no-questions-asked refund policy; follow the Refund Policy and contact official support about the relevant order. Uninstalling the client is not a way to request a refund.
Replacing a Device and Cleaning Up After Use
When switching devices, getting the client from the panel and importing your subscription again is easier to verify than copying a program folder with an unknown setup. On a device you no longer use, sign out of the panel, remove saved subscription and account details, and disconnect. If you are handing the device to someone else, follow the system's normal process for removing personal data. Uninstalling an app alone may not clear browser login sessions.
After a client or system update, check that permissions are still enabled, the right configuration is active and your usual apps can connect. If something breaks after an update, start with basic settings and compare them with a known working configuration before adding new rules. The goal is to keep the setup understandable: know where to check your benefits, update your configuration and start troubleshooting, rather than accumulating more and more backup settings.
Rules, DNS and Route Controls
Advanced Traffic Routing and Route Selection
Understand Rule Modes and What They Control
Set up and verify a basic connection before considering split tunneling. Rule-based modes typically use domains, destination addresses or other matching criteria to choose between direct and proxy routes. Global mode typically sends a broader range of traffic through a single route. Check your client's documentation for the exact behavior; different apps may implement modes with the same name differently. Global mode does not necessarily handle every system process, and rule-based mode does not guarantee that every destination is categorized correctly.
A system proxy provides a forwarding endpoint for apps that follow that setting. Other network handling methods may cover a broader range of requests. Broader coverage usually involves more permissions and compatibility considerations, so start with the simplest setup that meets your needs. If you only need a route in your browser, test the browser first. Look into platform-specific network handling only if you confirm a necessary app does not use the system proxy.
A common sign of a rule problem is that some requests take an unexpected route. Check the rule matches or connection details in your client to see which policy handled the request; do not infer it from the region label alone. Rules may be evaluated from top to bottom, and a broad rule can match before a more specific one. Read your current configuration and keep a copy before changing it, so you can roll back if needed.
Check DNS, Exit Region and App State Together
DNS translates a website name into a destination address, while a route carries the request. They are related but not the same. A page may fail to load because of DNS resolution, the connection or how the target platform handles the request. Do not replace all your settings with DNS server addresses copied from the internet. Check the error category in your client first to confirm whether DNS is involved, then follow the documentation for that client.
After switching regions, existing connections or app caches may retain their previous state. To test the new route, close the relevant pages or reconnect the target app, then check the result. Do not leave an old session open and assume the switch failed just because the page has not changed. Likewise, a region shown by one webpage does not prove every app is using the same exit region.
For work, collaboration and AI tools, keeping the target region and usage pattern consistent helps reduce variables. Choose a region based on the target service's supported regions and the task at hand, not simply because an exit point looks farther away. Before switching routes in an app you need to stay signed in to, save your work. Even if the route itself is working, a change in network environment may prompt the app to reverify your session.
| Setting | What It Does | What to Check |
|---|---|---|
| Split tunneling | Routes different requests through different paths | Does the target request match the intended policy? |
| System proxy | Provides a local forwarding endpoint for supported apps | Does the target app follow the system settings? |
| Broader network handling | Handles necessary requests from apps that do not use the system proxy | Permissions, app compatibility and restoring normal access after disconnecting |
| DNS settings | Handles domain lookups and address resolution | Did the error occur during DNS resolution? |
| Route switching | Compare how different regions or paths work for your needs | Repeat the same task without changing other conditions |
Compare Routes for Your Task, Not a Single Metric
Compare IEPL dedicated lines, relay routes and direct connections in the context of your local network and target app. For video calls, focus on whether the connection stays stable. For file transfers, check whether the full task completes. AI conversations also depend on sign-in and request endpoints working properly. A single webpage loading cannot stand in for these different tasks, and a route type's name does not tell you which path will work best in every situation.
When comparing routes, keep the device, underlying network, task and network handling mode the same; change only the route you are testing. Note whether the task completes, where any problem occurs and what happens when you return to the original route. There is no need to add latency or bandwidth figures you have not measured. If results change significantly on another underlying network, include that factor in your assessment instead of attributing every difference to the service.
For region and route-type information, see the Server Details. To assess whether a lower-cost plan suits your needs, read Choosing a VPN Plan Around ¥10 per Month. These pages explain how to make a decision; your current account, client and actual task determine what works. Examples in an article are not performance guarantees.
Keep a Way to Undo Every Change
Before making changes, note your current mode, configuration name and a route you know works. After each adjustment, test the target task and check that your underlying network still works when disconnected. If the problem gets worse, restore the original settings instead of adding more fixes. If your client can export its configuration, remember that it may contain sensitive subscription details. Keep backups somewhere you control, not as public support attachments.
When your account benefits are clear, your subscription updates successfully, your devices pass their connection checks and you know how to restore the basic configuration, you can maintain the setup yourself. There is no need to enable every advanced feature. Use only settings with a clear purpose, a testable result and a way to roll back. This keeps the relationship between routes and apps easy to understand, like separate audio tracks, and makes it easier to pinpoint the right place to troubleshoot.